Frequently Asked Questions

  • Is the event chip timed? 

Yes! All our race packs include a timing chip that slots into your shoe laces, this will record your start and finish time to give you an accurate chip timed result.

  • Where can I find the official results? And will my time go on Power of 10? 

All our results will show on https://www.runthrough.co.uk/results/ straight away. 

You will also receive a post race email with your result in the week after the event.

As this race is over 10% on multi-terrain this doesn’t qualify for any UKA certification, but will show on Power of 10.

  • How does payment show on my bank statement?

Payment will be taken from GW EVENTS.

  • What is the minimum age for this event?

10k-15

  • Can I enter more than one person at a time?

Yes, you can purchase multiple entries at once, you will be asked to provide a few details for the additional runners at checkout. We also have a group booking at a discounted rate available for 6 runners available to purchase on the RunThrough website

For any larger groups, please email [email protected] and we can get you signed up on mass.

  • When will entries close?

Entries will close the Friday before the race. If the event reaches our max capacity, we will close entries early. We recommend entering early to avoid disappointment. 

We will take on the day entries at our information desks, should the race not sell out.

  • I can no longer make the event, can I get a refund?

Unfortunately we operate a no refunds policy. Where possible we’d be more than happy to transfer your entry to another event. To do this, please email in with your order number and choice of new event. 

We are sadly unable to transfer you entries within 14 days of the race as your race pack and everything associated with your entry fee including your medal, and post race goodies have already been paid for by this time.

Alternatively, we would be happy for you to run the event virtually and we can send your medal out to you in the post. To do this, please simply send through a copy of your recorded run and confirm your postal address and we will have them posted out right away.

  • Can I transfer my entry to a friend?

Yes, we can happily swap the names associated with a booking. Please email in to [email protected] with your order number, and the new runners name, email, address and date of birth.

  • When will I be sent all the race details?

You should receive a race information email the Friday prior to the race. Please check your spam folders as they do sometimes get lost! The same information will also be published on the website the week leading up to the event, along with our entry list. If for any reason you do not receive the email, please check the website.

If you’ve entered 2 weeks prior to the race, your bib number and timing chip will be posted to you. You can expect to receive this in the week prior to the run.

If for some reason it doesn’t arrive in time, please just visit the information desk on the morning of the race and we can issue you a replacement.

For those who’ve entered closer to the race date, you will be able to collect your race packs at the registration desks in the event village on the day.

  • Will there be a water station on the course?

Yes, we will have bottled water at 5k, please help yourself to this as you pass the water station. We will also have a bottle of Actiph water waiting for you at the finish line. 

  • Is there anywhere to leave my bag during the race? 

We will have an informal baggage drop for this event. Please limit the number of belongings you bring to the event and if possible leave anything in a car. Your baggage tag is attached to your race number, you simply tear it off and attach this to your bag. To collect, show your number to the baggage marshals and they will help you find your bag.

  • Am I allowed to wear headphones? 

We strongly advise against wearing headphones, but we don’t have any bans on them. If you do choose to wear headphones we recommend keeping the volume low and 1 ear out so you can hear instructions from our marshals. 

If you choose to wear headphones then please ensure you are fully aware of the course details to avoid confusion at specific points.

  • What is the terrain like? 

The Palace 10k is a flat and picturesque course which starts and finishes inside Hampton Court Palace. Running at this historic venue offers not only a perfect opportunity to run a personal best but to visit and run inside one of the UK’s major tourist attractions. The race starts within the Palace grounds and heads out alongside the Tow Path adjacent to the Thames. Once you reach the end of the Towpath, you shall turn left and enter Home Park for roughly 5k before a sprint finish inside the Palace grounds.

  • Where can I find the race photos? 

All your race photos will be available https://photos.runthrough.co.uk/library/events by the end of the day. You will also receive a link to these in your post race email. 

  • When will I get the t-shirt I ordered with my entry?

Any add on T-shirts, hoodies and socks purchased with your race entry can be collected from our RunThrough Kit stall on the day. To do this, please have your order number and email confirmation ready to show to wonderful kit staff.

  • Where should I park for the event?

There is no parking inside the palace on events day, but there are several means of public transport that take you to the event. Please see our ‘how to get there page’ here.

  • Are dogs allowed at the event?

Sadly dogs are not permitted in the Palace this year or the event village, this applies to both spectators and runners alike.